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Privacy Policy

Effective Date: April 1, 2026

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At YALETOWNHOLISTIC WELLNESS INC dba Yaletown Wellness, we prioritize the privacy and security of our clients' personal information. This Privacy Policy outlines how we collect, use, and protect information obtained through our website, tracking technologies, and text message communications.

By engaging with us via our website or text messaging, you consent to the practices described in this policy.

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1. Our SMS/Text Messaging Program & How Users Opt-In

Yaletown Wellness offers an SMS messaging program to keep clients informed about their care. Users explicitly opt-in to receive these text messages by:

• Voluntarily providing their mobile phone number and checking a consent box on our online contact or intake forms.​

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2. Information We Collect

When you communicate with us via text messages or browse our website, we may collect:

• Your phone number.

• Your name and email address.

• The content of messages sent or received.

• Any additional information you choose to share in your text messages.

• Automatically collected data via cookies and tracking technologies (detailed in Section 10).

• Your name and email address.

• Information provided voluntarily through online contact forms, appointment booking requests, or intake forms.

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3. How We Use Your Information & Message Frequency

We use text messages to:

• Confirm or remind you of appointments.

• Provide updates about your services or treatment.

• Share important announcements or changes in scheduling.

• Respond to inquiries or requests for information.

Message Frequency: You can expect to receive varying message frequency depending on your appointment schedule and interactions with our clinic (typically 2-4 messages per appointment cycle).

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4. Data Security

We are committed to protecting your personal information. We take appropriate technical and organizational measures to safeguard your data, including encryption where possible. However, no communication method is entirely secure, and we encourage you to avoid sharing sensitive information (e.g., insurance details, detailed medical records) via text message.

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5. Third-Party Services

We may use third-party platforms to send and receive text messages. These platforms are required to comply with applicable privacy and security standards to protect your information. However, Yaletown Wellness is not responsible for unauthorized access to your information due to factors outside our control, such as carrier-related issues.

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6. Opting Out

You may opt out of receiving text messages from us at any time by replying STOP to any text message or by contacting our office directly. Please note that opting out of text communications may limit our ability to provide timely updates or reminders. Once you reply STOP, you will receive a single final text stating that you have unsubscribed. You will be removed from our messaging list within twenty-four hours.

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7. Data Retention

We retain text message records and website analytics data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory requirements.

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8. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent. If we become aware that we have inadvertently collected such information, we will delete it promptly.

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9. Messaging Rates

Standard message and data rates may apply for any messages sent to you from us and to us from you. Your mobile carrier may charge fees based on your specific plan.

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10. Cookies, Tracking Technologies, and Analytics

To improve your experience on our website, we utilize cookies, web beacons, and similar tracking technologies.

• What we track: We may collect non-identifiable information such as your IP address, browser type, operating system, referring URLs, and pages visited on our site.

• Analytics: We use third-party analytics tools to understand website traffic and user behavior so we can optimize our digital presence.

• Managing Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

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11. Strict SMS Privacy and Data Sharing Policy

No mobile information or SMS opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or our secure messaging platforms, is permitted solely for the purpose of executing the services you requested. All other use case categories completely exclude text messaging originator opt-in data and consent; this information will strictly never be sold, rented, or shared with any third parties for their own marketing use.

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12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised effective date.

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13. Your Data Privacy Rights

You have the right to request access to the personal information we hold about you, as well as the right to request corrections or the deletion of your data. If you wish to exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

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4. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: info@yaletownwellness.com

• Phone: 604-633-0998

• Mailing Address: Yaletown Wellness Center at 878 Hamilton Street., Vancouver, Canada